Patient Communication

A recent survey by Accenture suggests that while 90% patients embrace self-service online options, 85% are not willing to sacrifice personal communication with their healthcare providers. The survey also found that: 83 percent want to access personal medical information online. 72 percent want to book, change or cancel appointments online. 72 percent want to request […]

Have you ever considered serving patients via social media sites like Facebook, Twitter and Google+? If the thought hadn’t crossed your mind, it’s time to start thinking social! A recent whitepaper released by thinkJar and Sword Ciboodle, titled “We Are Social: The State of Social Customer Service,” identified the top 5 benefits of social customer

A study done by BerylHealth shows the importance of building strong patient relationships in order to achieve patient satisfaction. In addition, regular interaction with patients increases the likelihood that they see the right specialists, make follow up appointments and take their health more seriously. Keep Patients in the Loop! With modern technology and the web,

Both the healthcare industry and the Internet are rapidly changing fields, and this year is expected to bring about many new marketing and communication opportunities for your practice. Stay in the loop! Health Care Communication News has published an interesting article entitled 4 Healthcare Communication Trends You Can’t Ignore in 2012. Here is HCCN’s list