Effective communication is critical for turning leads into loyal clients, and quick response times can make all the difference. That’s why MyAdvice has introduced Bidirectional SMS Messaging, a powerful feature that enables instant, seamless communication with leads and clients directly through the Lead Management system.
The Challenge: Lead Follow-Up Can Be Slow
In today’s fast-paced digital world, leads expect immediate responses when they reach out. Traditional follow-up methods, like phone calls or delayed emails, can lead to missed opportunities. This is especially true for:
- New Leads: Prospective clients who submit forms through your website often want answers quickly.
- Existing Clients: Current clients or patients who reach out via your website for updates or support expect efficient communication.
How Bidirectional SMS Solves the Problem
The Bidirectional SMS feature allows you to respond to form submissions instantly via text message, creating a faster and more convenient way to connect. Here’s what makes it stand out:
- Instant Response: Send SMS messages directly from your Lead Management module to ensure no lead is left waiting.
- Integrated Workflows: Everything connects automatically within the Success Center platform, so there’s no extra setup or technical know-how required.
- Effortless Compliance: Built-in opt-out functionality ensures that communication remains compliant with SMS marketing regulations. Leads can easily reply “STOP” to unsubscribe or “START” to opt back in.
How It Works
Using the Bidirectional SMS feature is simple and intuitive:
- Navigate to the Lead Management module in your Success Center dashboard.
- Select the lead you want to communicate with.
- Click “Send SMS” and compose your message (up to 160 characters).
- Press “Send” to instantly deliver the message.
This straightforward process ensures quick and efficient communication without interrupting your workflow.
Why Practice Owners Love Bidirectional SMS
- Save Time: Eliminate the need for phone calls or back-and-forth emails.
- Increase Engagement: Instant responses show leads and clients that their inquiries are a priority.
- Stay Organized: View all SMS communication history within the Success Center for context-rich follow-ups.
Built-In Compliance for Peace of Mind
MyAdvice understands the importance of respecting client preferences. That’s why the Bidirectional SMS feature includes:
- Opt-Out Functionality: Leads can reply “STOP” to opt out of receiving SMS messages at any time.
- Re-Enable Options: If a lead changes their mind, they can reply “START” to resume communication.
Want to see Bidirectional SMS in action? Contact us today or visit myadvice.com/features to learn how this feature can transform the way you manage leads and clients.
