MyAdvice proudly announced the launch of its review sentiment analysis feature, designed to streamline the review response process by quickly analyzing the content of incoming reviews. Powered by advanced AI technology, this new tool saves businesses valuable time by helping owners and employees quickly analyze the content and sentiment of incoming reviews, making it easier to understand client experiences and craft responses accordingly.
As online reviews play a critical role in shaping a brand’s reputation, responding quickly and appropriately to customer feedback is more important than ever to overall revenue and business growth. Combined with Review Power’s powerful review request capabilities, this analysis tool makes it even easier to manage client feedback.
Once new reviews are collected, they are analyzed using AI to assess content across a variety of elements, which can include things like the following:
- Overall sentiment: Positive, neutral, negative
- Opinions about specific aspects: Location, quality of service, price
- Tone: Questioning, suggestive, concerned
“Our new sentiment analysis feature takes much of the guesswork out of understanding reviews and how they might be best used in building a business,” said MyAdvice CEO Shawn Miele. “It allows our clients to understand what drives their own clients’ experiences—both good and bad—and allows for more engagement with clients in a meaningful, timely, and personalized way without the added stress.”
This new sentiment analysis feature is available to all MyAdvice clients who use Review Power at no additional charge. For more information about the feature or to request a demo, please visit myadvice.com.
