Get answers, navigate the platform, and request support without interrupting your workflow.
Your Success Center is built to make growing your business easier. But even with powerful tools at your fingertips, you may occasionally have questions. Where do you check your leads? How do you request customer reviews? What if you need help with a feature?
That’s where Ask Mya comes in.
Ask Mya is your built-in Success Center assistant, designed to help you find account information, learn how to use features, and request support without leaving the page you’re working on.
Instead of searching for instructions or wondering where to start, you can simply ask a question.
Here are seven ways to put Ask Mya to work.
1. How Do I Check My Lead Performance?
Ask Mya to guide you to the lead performance information available in your Success Center.
Understanding where your leads come from and how they’re progressing is essential to making smarter growth decisions.
If you’re unsure where to find your lead reporting or how to navigate the dashboard, Ask Mya can walk you through the process using Success Center Help Center guidance.
Try asking:
- “How do I check my lead performance?”
- “Where can I find my leads?”
- “How do I use the My Growth dashboard?”
Your MyAdvice Growth Dashboard helps connect lead activity to business performance. Ask Mya helps you learn how to access and navigate those insights so you can spend less time searching and more time understanding your results.
For additional guidance, explore 3 Ways to Track Success Within the MyAdvice Success Center.
2. How Do I Request Customer Reviews?
Ask Mya for instructions on requesting reviews and navigating the Success Center’s reputation management features.
Customer reviews help build trust in your business, but managing review requests can raise questions, especially if you’re new to the process.
Instead of searching through settings to figure out what to do next, ask Mya to walk you through the steps.
Try asking:
- “How do I request reviews?”
- “Where can I manage my customer reviews?”
- “How do I change my review request settings?”
Ask Mya can explain supported review workflows using approved Help Center content.
While Ask Mya doesn’t send review requests for you, it can help you understand how to use the Success Center tools designed to support your online reputation.
3. Where Can I Find My Account Settings?
Ask Mya to help you locate account settings and find supported information about your business locations and websites.
Whether you’re managing one location or multiple business locations, knowing where to find your account information helps you stay organized and work more efficiently.
Need to check which websites are associated with your account? Looking for your business locations or trying to find a particular setting? Ask Mya can help.
Try asking:
- “Where are my account settings?”
- “What websites are connected to my account?”
- “What locations are associated with my account?”
- “How do I navigate my Business Settings?”
Ask Mya can provide supported account details for the account you’re currently signed into. It can also guide you through settings and account management features using approved Help Center instructions.
That means less time searching through menus and more time focused on running your business.
4. How Do I Manage My Social Media Posts?
Ask Mya for step-by-step guidance on using the Success Center’s social media features.
Consistent social media activity helps keep your business visible and connected with your audience. But knowing how to navigate publishing settings, scheduling options, and content tools is just as important as having them available.
Ask Mya can help you understand how these features work.
Try asking:
- “How do I schedule a social post?”
- “Where can I find my social media settings?”
- “How do I use the social media features in Success Center?”
Instead of interrupting your workflow to find instructions, you can get guidance directly in the platform.
Ask Mya can explain how to complete these tasks, although it doesn’t currently create, schedule, or publish posts on your behalf.
5. How Do I Use My Growth Dashboard?
Ask Mya to help you navigate your My Growth dashboard and find instructions for its reporting features.
Your growth data is most useful when you know where to find it and how to use the tools that display it.
The My Growth dashboard brings important business performance information into one place, giving you visibility into results and opportunities.
Try asking:
- “How do I navigate my My Growth dashboard?”
- “Where do I find my growth insights?”
- “How do I use the reporting features in Success Center?”
Ask Mya can guide you through supported dashboard features so you can become more confident using the information available to you.
For a deeper look at performance reporting, explore the MyAdvice Growth Dashboard.
6. How Do I Use Other Success Center Features?
Ask Mya how to use supported Success Center tools whenever you need help with a workflow or setting.
The Success Center brings together tools for marketing, lead management, reputation management, and operational efficiency. Learning to use those tools shouldn’t require memorizing every menu or setting.
Ask Mya can answer how-to questions across a variety of supported features, including:
- Leads and CRM
- Local Listings
- Form submissions and automations
- Chat Power
- Content Approval
- Business Settings
- Manage Tickets
Try asking:
- “How do I find form submissions?”
- “Where can I manage my local listings?”
- “How do I use Content Approval?”
- “Where can I find my support tickets?”
Next time you’re unsure how something works, ask Mya before leaving the page to search for help.
7. Can You Help Me Create a Support Ticket?
Ask Mya to help you submit a support ticket directly from your Success Center when you encounter an issue.
Sometimes you need more than instructions. You need assistance from the support team.
Ask Mya can guide you through the existing Success Center support ticket process without requiring you to navigate away from your current page.
Try asking:
- “Can you help me create a support ticket?”
- “I need to report an issue.”
- “How do I submit a support request?”
Here’s how it works:
- Tell Mya you’re experiencing an issue or want to create a support ticket.
- Mya collects the necessary information, such as the issue area, description, and contact details.
- If a screenshot or document is needed, Mya provides an option to attach a file.
- Review the information and confirm that you want to submit the ticket.
- Once you submit it successfully, Mya provides a link to your ticket.
You can also find your support requests through Manage Tickets in the Success Center.
This keeps the support process organized while letting you request assistance from wherever you’re working.
Ask Mya guides you through creating a support ticket and gathering the necessary information before you submit it.
How to Get Started With Ask Mya
You can start using Ask Mya directly inside your Success Center by selecting the Mya button in the lower-right corner.
Getting started is simple:
- Sign in to your Success Center account.
- Click the circular Mya button in the lower-right corner.
- Choose one of the suggested questions or type your own in the “Ask Mya anything…” message field.
- Review Mya’s response and ask follow-up questions if needed.
You can also open Chat History to review earlier conversations. Previous conversations are saved and can be archived or restored, but they’re read-only. To ask a new question, select New Chat.
Make More of Your Success Center With Ask Mya
Ask Mya helps you get more comfortable using your Success Center by making answers and guidance easier to access.
The MyAdvice Success Center brings your marketing, lead conversion, automation, and performance tools together in one connected growth system. Ask Mya makes it easier to learn how to use that system.
Whether you’re looking for your leads, learning how to request reviews, exploring a new feature, or requesting support, you have a convenient place to start.
And you don’t need to know the perfect question. Start with what you’re trying to accomplish.
Ready to try it? Log in to your Success Center, click the Mya button in the lower-right corner, and ask your first question.
