new look skin

Four months of consistent Review Power use result in an 11-fold boost in review volume.

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QUICK FACTS

About the Practice

New Look Skin Center
California, USA (3 locations)
newlookskincenter.com

New Look Skin Center is a top-rated medical spa with 3 beautiful locations in Los Angeles and Orange County, CA. They have been in business for 13 years.

YEAR-OVER-YEAR

Organic Visibility Increase

13%

New Users

 

38%

Total Conversions

22%

Web Traffic Sessions

Increases reported 1 year after onboarding with Review Power

New Look Skin Center

“The Review Power platform is extremely convenient and easy to use. Being able to toggle between our 3 locations and request reviews on one platform has made my job much easier and I'm grateful for it.”

~ Evana Khachadoori, CR Manager

Practice Review Volume

BEFORE + AFTER REVIEW POWER

29

STARTING NUMBER OF REVIEWS

336

NEW REVIEWS IN FIRST 4 MONTHS

11x+

REVIEW VOLUME IN FIRST 4 MONTHS

564

CURRENT NUMBER OF REVIEWS

1,945%

INCREASE IN NUMBER OF REVIEWS

The first 4 months after New Look Skin Center signed up for Review Power, they used it consistently and saw an 11-fold initial boost in review volume. Their efforts subsequently subsided, which promptly resulted in a dramatically slower review volume growth. It's imperative to stay consistent!

Importance of Reviews

New Look Skin Center did not have a strong review presence prior to joining MyAdvice. The primary objective of the practice was to improve their online reputation and increase organic visibility. They began using Review Power consistently and within a 4-month period managed to generate 336 new patient reviews! This boost in review volume led to a significant increase in visibility for the practice. During the same time period New Look Skin Center saw actions increase dramatically through their Google Business Profile listings.

Why It’s Critical to Be Proactive

Failure to actively solicit customer reviews can come at a heavy cost. If left on autopilot, your Google My Business profile may accumulate a disproportionate number of complaints relative to positive comments. Thus, your review data sample will be deceptively skewed by those motivated to leave a review — usually dissatisfied customers. According to the White House Office of Consumer Affairs, most unhappy customers will likely tell 9 to 15 people about their experience; around 13% will tell more than 20 people. By contrast, happy patrons are likely to share their experience with only 4 to 6 people. Don’t leave your name to chance!

Google Business Profile Listings

BEFORE + AFTER REVIEW POWER

33%

Phone Calls

 

37%

Direction Requests

45%

Web Clicks

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