FREE GUIDE
New Guide
Getting a bad review isnโt fun. Online reviews have become a powerful tool for patients looking to choose a new provider. Theyโre often the first impression a prospect has of your practice, so it can be disappointing to get a negative review. However, studies have shown us some interesting things about the way prospective patients perceive negative online reviews. According to one survey, 66% of respondents indicated itโs important that providers respond publicly to online reviews.
Actions You Can Take
Bad reviews arenโt the end of the world.
Bad reviews arenโt the end of the worldย โย in fact, they can be a good opportunity to show prospective patients how you operate. Creating a plan is the key to successfully handling them, but how do you do that? This guide will walk you through the 6 most important things to keep in mind as you create your strategy.
Hereโs what youโll learn:
- Why you shouldnโt ignore negative reviews.
- How to keep sensitive information confidential.
- How not to address the reviewer.
- How to keep emotion out of the conversation.
- How to create actionable changes from legitimate complaints.
- When and how to follow up.
Contact us for a free demo.
If youโre ready to speak with a knowledgeable marketing professional, we are pleased to offer aย free online demo and consultation.