Website chat has come a long way over the past few years. From scripted pop-ups to AI-powered assistants, today’s chat tools can do much more than answer questions—they can qualify leads, deliver a better experience, and help practices grow.
If you’ve been using our legacy chat system (Zyratalk), you already know how valuable live engagement can be. Now, with Chat Power, we’re introducing a next-generation chat experience.
But as with any technology transition, it’s important to understand not just what’s new—but also what’s different. Here’s a clear look at how Chat Power compares to the legacy chat you may already use.
Where Chat Power Raises the Bar
✅ More Natural, Human-Like Conversations
While the legacy chat relied mainly on rules and simple Natural Language Processeing (NLP), Chat Power uses advanced AI to generate more flexible and natural responses. The result feels more like a real dialogue and less like a script.
✅ Integrated Lead Management
Chat Power connects directly with our Lead Management system inside the Success Center. This means your leads are automatically organized, tracked, and easier to follow up—without manual exports or extra tools.
✅ Smarter Knowledge Base
Instead of static Q&A entries, Chat Power dynamically uses your website content and business details to inform responses. This makes setup simpler and ensures your information stays current.
✅ Multilingual Potential
With generative AI behind the scenes, Chat Power is better positioned to handle multilingual conversations, offering a more inclusive experience for your clients.
Features That Remain Consistent
✅ Branding and Behavior
You’ll still be able to customize logos, colors, quick buttons, welcome messages, and auto pop-up behavior—just as you could with the legacy chat.
✅ 24/7 Availability
Both systems provide round-the-clock automated responses to engage visitors any time of day.
✅ Mobile Optimization
Chat Power, like its predecessor, is fully mobile friendly.
✅ Analytics and Notifications
You’ll continue to have access to robust reporting on leads and conversions, along with customizable in-app and email notifications when new inquiries come in.
What’s Different (and What’s Still in Progress)
While Chat Power brings many improvements, a few legacy features aren’t available—yet:
⚠️ Live Chat Handoff
Legacy chat supported live agent handoff or real-time alerts to staff. Chat Power currently does not offer this feature, though it is being evaluated for future updates.
⚠️ Custom Templates
Previously, you could choose or customize chat templates. Chat Power’s backend template editor is planned but not yet released. We will alert clients when it is available.
⚠️ SMS/Email Follow-ups
The legacy system had optional SMS or email follow-ups after chats. This is not yet available in Chat Power but is planned for future updates.
⚠️ Social Reviews and Redirection
The ability to prompt reviews or redirect users after a chat was included in the old system. In Chat Power, this feature is planned for future development via the Success Center.
⚠️ User Feedback and Ratings
Legacy chat included a simple thumbs up/down rating. In Chat Power, user feedback tools are planned enhancements to help practices measure satisfaction.
Why Practices Are Still Making the Switch
Even with a few capabilities still in progress, many practices are choosing Chat Power because the benefits are hard to ignore:
- More natural, context-aware conversations that create trust and engagement
- Integrated lead management, so nothing falls through the cracks
- No additional per-chat fees, making costs simpler and more predictable
For example, one doctor’s practice recently moved to Chat Power and saw:
✅ 80 new leads in 30 days
✅ 66 of those leads came directly from Chat Power conversations
✅ 55 converted into booked appointments or consultations
Looking Ahead
We understand that every practice has unique needs. That’s why we’re committed to ongoing improvements—continuing to add the best of both worlds: smarter automation and the familiar capabilities you value most.
If you’re considering an upgrade, now is an excellent time to explore Chat Power.
You can keep the core functionality you already rely on—while adding AI-powered features designed to help you grow.
Have Questions?
Our team is here to walk you through the details, answer your questions, and help you decide if Chat Power is right for you today—or in the near future.
If you’d like to learn more, just reach out to your Marketing Coach or submit a support request through your Success Center.
